SUPPORT
How to contact support
The more precise the ticket, the faster support can separate a project issue from a compiler bug or unsupported PHP behavior.
Repeat diagnostics first
Run report, check, and deps. If compile fails, keep the last log lines and failure_stage.
Attach a safe snapshot
Use the send-job-to-support button when possible: it sends status, command, stage, last_error, and log tail.
Describe expected behavior
Write which page, command, or endpoint should work and how the result differs from the PHP version.
When an admin is needed
If the issue is about plan limits, access, billing, private settings, or infrastructure, the bot should hand the dialog to an admin.
Do not send secrets in chat
Support does not need real passwords, tokens, private keys, user cookies, or server credentials. Replace them with test values.